GROW · REVIEW & REPUTATION MANAGEMENT

A managed, professional response to your reviews

Layer 3 monitors your reviews across platforms and manages professional responses — so your business is represented consistently, without ignoring or mishandling feedback.

PACKAGE

Review & Reputation Management

MANAGED

Review & Reputation Management

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Monitoring and professional response management for reviews across your listed platforms.

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PRICE PLACEHOLDER — pricing is confirmed against your requirements and is not yet published in WooCommerce.

THE PROBLEM

Unanswered reviews damage trust

Reviews left unanswered, or answered inconsistently, affect how a business is perceived. Layer 3 monitors reviews and manages professional, timely responses. This service does not remove, hide or manipulate reviews.

WHAT YOU GET

Key benefits

Review monitoring

Reviews across your listed platforms are tracked.

Professional responses

Timely, professional responses to reviews on your behalf.

Consistent tone

Responses aligned with how your business wants to be represented.

Regular reporting

Visibility into review activity and response history.

HOW IT WORKS

From setup to ongoing monitoring

STEP 1

Confirm your platforms

We identify where your business receives reviews.

STEP 2

Agree response approach

Tone and escalation rules are agreed with you.

STEP 3

Monitor and respond

Reviews are monitored and responded to on an ongoing basis.

WHO IT IS FOR

Use cases

Businesses with unanswered reviews

Get consistent, timely responses going forward.

Businesses without time to monitor reviews

Reviews tracked and handled without manual daily checking.

Businesses managing multiple locations

Consistent response management across listed locations.

FAQ

Common questions

Can you remove negative reviews?

No, this service does not remove, hide or manipulate reviews; it manages professional, timely responses to feedback as it comes in.

Which platforms are covered?

Coverage is agreed based on where your business actually receives reviews, such as Google or Facebook.

How is it priced?

Pricing depends on review volume and number of platforms and is confirmed on request.

Get your reviews properly managed

Tell us which platforms you need covered and we will scope the right management.