HOSTED SERVICES · AI FRONT DESK

A front desk that never misses an enquiry

Layer 3 AI Front Desk answers website and WhatsApp enquiries, captures and qualifies leads, and hands off to your team when a person is needed — so no enquiry sits unanswered.

PACKAGE

AI Front Desk

MANAGED

AI Front Desk

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Website and WhatsApp enquiry handling, FAQs, lead capture and qualification, routing and human escalation.

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PRICE PLACEHOLDER — pricing is confirmed against your requirements and is not yet published in WooCommerce.

THE PROBLEM

Enquiries do not wait for office hours

A question that arrives after hours, or while your team is busy, often just goes unanswered. AI Front Desk responds immediately, answers what it can, and brings in a person for anything that needs one.

WHAT YOU GET

Key benefits

Instant responses

Website and WhatsApp enquiries get an immediate, helpful reply.

Lead capture and qualification

Genuine enquiries are identified and prepared for your team to follow up.

Routed to the right place

Enquiries are directed and staff notified appropriately.

Escalates to a person

When something needs a human, it is handed off, not left stuck.

HOW IT WORKS

From enquiry to follow-up

STEP 1

Enquiry arrives

A customer reaches out via website or WhatsApp.

STEP 2

AI Front Desk responds

Common questions are answered and information gathered.

STEP 3

Routed or escalated

Qualified leads and complex questions are handed to your team.

WHO IT IS FOR

Use cases

Businesses missing after-hours enquiries

Answer questions even when nobody is at a desk.

High-enquiry-volume businesses

Handle repeat questions automatically, freeing staff for real conversations.

Businesses wanting faster response times

Reply the moment an enquiry comes in, not hours later.

FAQ

Common questions

Can it handle phone calls?

Voice and telephone capability is planned as a future option and is not currently part of the production service.

Will customers always be talking to a bot?

No, enquiries that need a person are escalated to your team.

How is it priced?

Pricing depends on enquiry volume and setup and is confirmed on request.

Never miss another enquiry

Tell us about your enquiry channels and we will scope the right setup.