AI Support Assistant answers common customer questions, guides troubleshooting, classifies enquiries and hands off to a human whenever the situation needs one.
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FAQ answering, troubleshooting guidance, enquiry classification, routing and human escalation.
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Support teams spend real time answering the same repeat questions. AI Support Assistant handles those automatically and classifies what remains, so staff spend their time on the enquiries that actually need a person.
Common questions are answered immediately, any time of day.
Customers are walked through basic checks before a ticket is raised.
Issues go to the right place, with context already captured.
Anything the assistant cannot resolve is handed to your support team.
A customer reaches out with a question or problem.
Common issues are resolved directly; others are classified for the right team.
Anything requiring a person is handed off with the context already gathered.
Handle common enquiries automatically and consistently.
Free up staff time for the enquiries that genuinely need attention.
Give customers a fast first line of help before involving a person.
Typically yes for the first response, but escalation to a person is always available and clearly offered.
It handles common, well-defined questions and troubleshooting; complex issues are escalated to your support team.
Pricing depends on enquiry volume and setup and is confirmed on request.
Tell us about your support volume and we will scope the right setup.
